Every aspect of the NYP David H. Koch Center was thought through from the standpoint of the patient and their family and helping make their experience as stress-free as possible.
“The attention to detail is what sets this building apart,” says Kerri Hensler, patient care director of endoscopy, pre-PACU, and procedures.
“It was a true collaboration between our NewYork-Presbyterian staff and Weill Cornell Medicine as well as our patient and family advisory council, and our architectural and construction firms,” says John Simmons, director of operations and project management at the NYP David H. Koch Center.
Transforming the patient experience, making it more compassionate and efficient, is the raison d’etre for the NYP David H. Koch Center, and has been since its inception, because patients tend to have things in common regardless of what they’re being treated for: They’re generally anxious, stressed, and uncertain. None of that is good for healing. The center is designed to alleviate those stresses.
“If you think about where care is today, that’s not necessarily the case,” says Dean Caruso, director of hospitality services.
Through the NewYork-Presbyterian app, patients receive personalized information about their visit and step-by-step directions to their room, where their care team will greet them. Patients can also register their loved ones to receive real-time text updates about their care, while complimentary Wifi and an abundance of charging stations keep them connected.
And, when it’s time to go home, patients can easily access their discharge instructions, review test results, and even have a video follow-up appointment with their physician from home on their mobile device.