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NewYork-Presbyterian David H. Koch Center:
A New
Patient Experience.
Imagine this: You’ve been diagnosed with an illness and fear the road ahead, assuming it will be stressful, confusing, and time-consuming for you and your family. But then your primary care physician refers you to a specialist at the NewYork-Presbyterian David H. Koch Center. You make an appointment, fill out the paperwork online, and the day arrives. You’re a little nervous and not sure what to expect. You arrive and walk into a light-filled lobby with a soaring ceiling. Someone greets you and helps you find your way. No lines. No waiting room with hard, uncomfortable chairs. No confusion about where you’re expected to be.
IN THEIR OWN WORDS
Listen to the people behind the NYP David H. Koch Center.
Dr. Silvia Formenti, Radiation Oncologist in Chief on Cancer Care
Chif Umejei, Director, IT/Corporate Services on Smart Technology
Cookie Frempong, Director of Outpatient Oncology on Cancer Care & Integrative Health
Peter Stoffan, Patient Care Director on Patient Experience
John Simmons, Director of Operations and Project Management on Building Amenities
Dr. Felice Schnoll-Sussman, Chief of Endoscopy on GI Care
Jean L. Aime, Director of Radiology Imaging on Advanced Imaging Technology
Dr. Nicolas Sanfilippo, Vice Chairman of Radiation Oncology on State-of-the-Art Radiation Therapy
Kerri Hensler, Patient Care Director of Endoscopy, Pre-PAC, and Procedures on Patient Care
Roy Weeks, Director of Support Services on Patient Services
Georgette Gavin, IT Manager on Technological Infrastructure
Dean Caruso, Director of Hospitality Services on Patient Experience
BUILT FOR SUSTAINABILITY
The Future of Healthcare
NewYork-Presbyterian David H. Koch Center:
A New Patient Experience.
Imagine this: You’ve been diagnosed with an illness and fear the road ahead, assuming it will be
stressful, confusing, and time-consuming for you and your family. But then your primary care
physician refers you to a specialist at the NewYork-Presbyterian David H. Koch Center. You make an
appointment, fill out the paperwork online, and the day arrives. You’re a little nervous and not
sure what to expect. You arrive and walk into a light-filled lobby with a soaring ceiling. Someone
greets you and helps you find your way. No lines. No waiting room with hard, uncomfortable chairs.
No confusion about where you’re expected to be.
In Their Own Words
Listen to the people behind the NYP David H. Koch Center.
Dr. Silvia Formenti, Radiation Oncologist in Chief
on Cancer Care
Chif Umejei, Director, IT/Corporate Services on
Smart Technology
Cookie Frempong, Director of Outpatient Oncology on
Cancer Care & Integrative Health
Peter Stoffan, Patient Care Director on Patient
Experience
Built For Sustainability
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