Have you ever visited your doctor, only to realize you’ve left the appointment without touching on what you came in to discuss?
It happens a lot. “Either that, or patients get through the bulk of their appointment, then, just as the doc is wrapping up, finally bring up the reason for the visit in the first place,” says Rick Evans, senior vice president and chief experience officer at NewYork-Presbyterian.
Whatever the reason, both patients and doctors can fall into habits that get in the way of a productive visit, not to mention a comfortable connection. And with physicians under more time pressure than ever — a typical wellness visit lasts about 20 minutes — it can sometimes feel as if it’s impossible to develop rapport in the exam room, never mind communicate on a basic level about serious issues.
Yet there are things doctors and patients can do to ensure that both parties leave satisfied — doctors, that they’ve delivered the best care possible, and patients, that they’ve truly been heard.
Set the agenda at the beginning of the exam. “At NewYork-Presbyterian, we train physicians to ask during the first two minutes of the appointment, ‘What are your major priorities today?’” says Evans. By making a list of your concerns at home, before you’re sitting on the table in a flimsy gown, you’ll be ready for your visit. “Far from being seen as pushy, many doctors I talk to wish patients would come with their questions already formulated,” says Evans. So bring a list with you, and take it out ASAP.
Try some company if you’re anxious about your visit. It can be a good idea to bring a loved one to a doctor visit, says Evans, especially if that person is involved in caregiving. For instance, if you’re nervous, it can be tough to take in what a doctor is saying; your loved one can take notes for reviewing. “Just be sure to let the doctor know that you want this person to be a part of the discussion,” Evans emphasizes. “A loved one can be a valuable source of information not just for the patient but for the doctor, too.”