“What makes us so special is our role in the continuity of patient care: from responding to the 911 call to bringing them to one of our own hospital beds, to interfacility transport, and even after they go home,” says Keith Herrera, director of NewYork Presbyterian Emergency Medical Services.
Indeed, while NYP-EMS team is known for its rapid response, they are also a key part in providing post-hospital care. In 2018, NewYork-Presbyterian launched its community teleparamedicine (CTP) program, which facilitates follow-up care with patients by sending a paramedic to their home and providing telemedicine visits with an emergency room doctor.
Dr. Sharma says the program has helped revolutionize patient care. “We have done thousands of these CTP visits, which have resulted in significant reductions in hospital readmissions and emergency department visits, as well as improvements in patient satisfaction,” he says.
NewYork Presbyterian’s commitment to helping New York was never more apparent than during the COVID-19 pandemic, when NYP-EMS responded to hundreds of emergency calls daily during the height of COVID.
“EMS was never more essential than during the COVID pandemic, from performing high-risk transports, to conducting testing, to assisting other EMS programs in New York,” says Dr. Sharma. “And when we encounter the next crisis, disaster, or pandemic, EMS will be there to assist the community.”
Adds Dr. Sharma: “I believe our EMS program is at the forefront of leading innovation and advancing emergency care, and that is our ultimate goal.”